I made a reservation for a workshop but can no longer attend. Can I cancel?
Please contact us by phone or email to cancel your reservation. However, cancellations, refunds, changes, or reissues cannot be accepted within one week of the event. Please be sure to confirm the date, time, and number of reservations before applying.
 

Is same-day registration available for workshops?

If there are available spots on the day, tickets will be sold at the venue.

​

Can a child participate in the Nyumon workshop alone?
Children under 10 years old must be accompanied by a parent or guardian.

​

What are “Tamasaka” items?
“Tamasaka” items are second-grade pieces that cannot be shipped as regular products due to slight distortions or iron spots that occur during firing. We name them “Tamasaka” to reflect our appreciation of these imperfections as unique results of chance.

​

Can I use a credit card at the venue?
Credit cards are accepted for purchases of Kamide Choemon Kiln, Kamide Saigei, and KUTANI SEAL products. Cashless payment via PayPay is also available. For vendor booths, please inquire directly with each vendor.

 

Can purchased items be shipped?
Yes, shipping is available. Shipping fees vary depending on the destination, so please ask the staff on-site.

 

Is photography allowed inside the factory? Can I post on social media?

Photography inside the factory is permitted, and posting on social media is allowed. However, if other visitors appear in your photos, please ensure that individuals cannot be identified.

​

I’m also planning to visit the Kutani Chawan Festival.
For information about the 2026 Kutani Chawan Festival, please check the link below:
https://www.kutani-danchi.org

Please refrain from leaving your car in our parking lot while visiting other locations.

​

Can I bring my dog?
Yes, dogs are allowed. However, please be mindful that some visitors may have allergies or be uncomfortable around dogs. Dogs should generally be kept in a carrier or held. When placing them on the ground, they must be on a leash and under proper control at all times.
Dogs that have not been vaccinated against rabies or other diseases, or those that bark excessively or behave aggressively, may be refused entry. Please also take full responsibility for your pet, including cleaning up after them and preventing marking within the venue.

​

Is the venue accessible for wheelchair users?
Wheelchair users can access the venue; however, the entrance and reception process differ, so please contact us in advance. A ramp is available, allowing access to the first floor of the factory. Restrooms are also available.
Please note that, as this is an operating factory, full barrier-free access is not guaranteed.